Reflection on Social Media Case 4: Nestle’s “Funner Menu Options”
This was an interesting case study. I enjoyed reading it because personally I like when companies are creative with their marketing and try to have fun with their customers. The pros to this strategy is that Nestle didn’t give customers a platform to voice their opinion on. That way they weren’t opening themselves up to negative feedback and if they wanted to give negative feedback they had to go out of their way to do so. By not having a place or hashtag for customers to share you aren’t going to see as many negative comments as you would with the #McDStories. The reason behind this is people are more likely to post about when they had a good experience rather than a bad one. Unless their experience was so awful then they usually will post a review. People found the nestles funner menu options to be so good that they decided to create their own hashtags so spread the word. One thing I thought of when reading this article is when people change things up on the inte...